Case Studies – (Chapter -1)
Nature and
Significance of Management
Q. 1. Dheerj is
working as ‘Operations Manager’ in Tifco Ltd. Name the managerial level at
which he is working. State any four functions he will perform as
‘Operations Manager’ in this company. (5 marks)
Q. 2. Volvo
Ltd’s target is to produce 10000 shirts per month at a cost of Rs. 100/- per
shirt. The Production Manager achieved this target at a cost of Rs. 90/-
per shirt. Do you think the ‘Production Manager’ is effective? Give
one reason in support of your answer. (1 mark)
Q. 3. Yash Ltd.
is facing a lot of problems these days. It manufactures electronic goods
like washing machines, microwave ovens, refrigeration and
air-conditioners. The company’s margins are under pressure and the
profits and market marketing department blames production department for
producing goods, which are not of good quality to meet customers’
expectations. The finance department blames both production and marketing
departments for declining return on investment and bad marketing.
1.
What quality of
management do you think the company is lacking? Justify your answer.
2.
State the importance
of the concept identified in (a).
(5 marks)
Q. 4. Aman,
Ahmad and Ally are partners in a firm engaged in the distribution of dairy
products in Maharashtra state. Aman is a holder of Senior Secondary
School Certificate from Central Board of Secondary Education with Business
Studies as one of his elective subjects. Ahmad had done his post
graduation in History and Ally in dairy farming. One day there was a
serious discussion between Ahmad and Ally regarding the nature of
management. Ahmad argued that management was a profession whereas Ally
argued against it saying that the legal and medical professions are the only
professions because they fulfill all the conditions of profession.
Aman on the
basis of his knowledge of business studies explained the nature of management
as a profession to Ahmad and Ally.
Explain, how Aman would have satisfied both Ahmad and Ally.
(6 marks)
Q. 5. To meet
the objectives of the firm, the management of Bhavya Ltd. offers employment to
physically challenged persons. Identify the organizational objective it
is trying to achieve. Give reason in support of your answer. (1
mark)
Q. 6. B Ltd.
wants to modify its existing product, CD players in the market due to
decreasing sales. What decisions/steps should each level of management
take to give effort to this decisions? (6
marks)
Q. 7. Sonali is
the manager of a large company manufacturing garments for kids. She plans
her winter collection in the month of August itself. Then, she ensures
that there is adequate workforce. She continuously monitors whether
production is proceeding according to plans. She asks the marketing
department to prepare their promotional and advertising campaigns also.
1.
Identify and explain
the concept of management explained in the above para.
2.
What characteristic
feature does the above para highlight? State. (5
marks)
Q. 8. H. Tech
Ltd. is a company producing IT services. The company’s profits are enough
for the survival and growth. The management of the company believes that
a satisfied employee creates a satisfied customer, who in turn creates profits
that lead to satisfied shareholders. So, it pays competitive salaries and
perks to its all employees. All the employees are happy working in the
organization because of personal growth and development.
The company has
a strong sense of social responsibility. It has set up an engineering
college in which one-third of the students are girls to whom the company gives
50% scholarship.
Is the
management of H. Tech Ltd. fulfilling its objectives? Justify your answer
by giving reasons.
(6 marks)
Q. 9. Govinda
Ltd. is a highly reputed company. Different functions are performed by
different individuals in this company, who are bound together in a hierarchy of
relationships. Every individual in the hierarchy is responsible for
successful completion of a particular task. Mr. Gauranga is responsible for the
welfare and survival of the organization. He formulates overall
organizational goals and strategies for their achievement. MR. Nityanand
ensures that quality of output is maintained, wastage of materials is minimized
and safety standards are maintained. Mr. Sanatan assigns necessary duties
and responsibilities to the personnel and motivates them to achieve desired
objectives
At what levels
of management are MR. Gauranga, Mr. Nityanand and Mr. Sanatan working in
Govinda Ltd.? justify your answer. (3 marks)
Q. 10. The
management of Vrinda Ltd. strongly believes that the members of an organization
should work towards fulfilling the common organizational goals. This
requires team work and integration of efforts of all individuals, departments
and specialists. This is because all the individuals and departments
depend on each other for information and resources to perform their respective
activities. Managers need to reconcile differences in approach, timing,
effort or interest. At the same time it should enable all its members to
grow and develop. Thus, there is a need to harmonize individual goals and
organizational goals.
1.
Identify the concept
of management discussed above.
2.
State any three
features of the concept identified in (a).
3.
Identify and explain
the characteristic of management which is reflected from the above para.
(6 marks)
Q. 11. Sanjana
is the branch manager of ABC Handicrafts Pvt. The company’s objective is
to promote the sales of Indian handloom and handicraft products. Its
sells fabrics, furnishings, ready-mades and household items are made out of
traditional Indian fabrics. Sanjana decides quantities, variety, colour
and texture of all the above items and then allocates resources for their
purchase form different suppliers. She appoints a team of designers and
crafts people in the company, who developed some prints for bed covers in
bright colour on silk. Although they looked very impressive, they were
more expensive than they had planned to sell. Average customer could not
afford to buy it. Praising their effort, Sanjaja suggested that they
should keep the silk bed covers for special occasions like Diwali and Christmas
and offer the cotton bed covers on a regular basis to keep costs under control.
Identify the
functions of management which Sanjaja performs by quoting the lines the above
para.
(5 marks)
Q. 12. XYZ Power
Ltd. set up a factory for manufacturing solar lanterns in a remote village as
there was no reliable supply of electricity in rural areas. The revenue
earned by the company was sufficient to cover the costs and the risks.
The demand of lanterns was increasing day by day, so the company decided to
increase production to generate higher sales. For this they decided to
employ people from the nearby villages as very few job opportunities were
available in that area. The company also decided to open schools and
crèches for the children of its employees.
1.
Identify and explain
the objectives of management discussed above.
2.
The company is
fulfilling the organizational and social objectives of management. (4 marks)
Q. 13. Nishtha
is the marketing manager of a company selling laptops. She plans the
target sale of 2000 laptops per month. She allocates necessary resources
to carry out the plan. She has six salesmen working under her. She
works with them, guiding and motivating them to achieve the target sales.
At the end of the month, after comparison of actual sales with the target sales
she found that actual sales exceeded the target sales. She rewards the
efficient employees to motivate them.
1.
How does Nishtha
prove the importance of management? Explain.
2.
Also state any two
values which she wants to communicate to the society by her behavior. (5 marks)
Q. 14. Sooraj
works as a salesman in a company selling pet accessories and food. He has
been given a target of selling 1200 units of the food packets in a month by
offering a maximum of 10% discount to his customers. In order to meet his
monthly sales target, on the last two days of the months, he offers 15%
discount to his customers.
In the context
of the above case:
Is Sooraj
effective in his work? Explain by giving a suitable reason in support of
your answer.
Q. 15. Sujata
works as a designer in n export house. As per the terms of an order
received by the export house, she has to get 100 units of denim jackets made in
15 days @ Rs. 2000 per jacket. She is able to complete her target
production in 20 days because in order to complete ithe order in 15 days she
would have made the workers work over time. As a result, the cost of
production per jacket may have increased by Rs. 100.
In the context
of the above case:
Is Sujata
efficient in her work? Explain by giving a suitable reason in support of
your answer.
Q. 16. Anju and
Manju are good friends. Considering the cast that the activities involved
in managing an enterprise are common to all organizations, after completing
their masters in business management, both of them take up a job at managerial
level in different organizations as per their individual areas of
interest. Anju tales up a marketing job in a retail company and strives
to increase sales where as Manju joins an NGO and works diligently to realize
its objective related to providing employment to specially abled persons.
Both of them have to perform a series of continuous, composite, but separate
functions. On some days, Anju may spend more time in planning a future
display layout and on another day, she may spend time in sorting out an
employee’s problem. Both Anju and Manju make conscious efforts to build a
feeling of team spirit and coordination among diverse individuals with
different needs who work under them. The effect of their management is
noticeable in their respective departments as the targets are met according to
plans, employees are happy and satisfied, and there is orderliness in its
functioning rather than chaos.
In context of
the above case:
Identify the
various features of management highlighted in the above paragraph by quoting
lines form it.
Q. 17. Real
Alliance Ltd. is a well-known cement company in India. It is able to earn
adequate revenues to cover costs. Its capital base, number of employees
and production turnover has increased manifolds over the years. The rate
of profitability of the business is also creditable. The employees of the
company are happy and satisfied with their remuneration, working conditions,
promotion policy etc. as a part of its moral obligation, the company has
taken many initiatives for providing employment to specially abled persons and
promoting literacy in the villages adopted by it.
In the context
of the above case:
1.
Identify and explain
the various types of objectives of management being fulfilled by Real Alliance
Ltd by quoting lines from the paragraph.
2.
List any two values
that real Alliance Ltd. wants to communicate to the society.
Q. 18. Esha
works as the cost and risk management head of a company in power sector.
As a result of her excellent managerial competence, the company is able to
reduce costs and increase productivity. The company belongs to
infrastructure sector, where is regular amendments are made in the government
regulations and policies. She holds regular meetings to ensure that
people in her department are not only aware of the related changes but are also
able to adapt to these changes effectively. This helps the company to
maintain its competitive edge. She motivates and leads her team in such a
manner that individual members are able to achieve personal goals while
contributing to the overall organizational objective. In the process of
fulfilling her duties for the growth of the organization, she helps in
providing competitive services, adopting new technology, creating more
employment opportunities etc. for the greater good of the people at large.
In context of
the above case:
Identify the
various reasons that have made management so important by quoting lines from
the paragraph.
Q. 19. Ramarjuna
joins an IT from as a system analyst after completing his masters in Computer
Science. As the nature of his work demands he has to work in very close
coordination with all the departmental head sin the firm, very soon Ramarjuna
realizes that each departmental head has own individual style of working.
They differ greatly in their day-to-day approach to work. They tend to
deal with a given situation, an issue or a problem through a combination of
their own experience, creativity, imagination, initiative and innovation.
In the context
of the above case:
Identify and
explain the nature of management highlighted in the above case.
Q. 20. Dharam is
a well-known businessman in the field of publishing. He owes the success
of his business to his own education in business management and his team of
certified management consultants. Therefore, he decides to send both his
children Danush and Damini abroad to acquire a degree in business management in
their individual area of expertise. He feels that all over the world
there is marked growth in management s a discipline, but still it is not
considered to be a full-fledged profession for certain reasons.
In the context
of the above case:
1.
Explain the reasons
because of which Dharam considers management as a discipline.
2.
Critically examine
the various reasons because of which management is not considered to be a
full-fledged profession.
Q. 21. Kartik
joins a garment factory as a plant supervisor in Lucknow. He observes
that the output of some workers is very low as compared to the standards set
for their performance. On analyzing the reasons for the same, he finds
out that a lot of time of the workers is wasted in getting the requisite
materials issued form the store. Whereas on asking, the store keeper
complains that there is no harmony in the working of the production department
as a whole. Every day the workers approach him at the least minute to
procure different kinds of threads, laces, mirrors, buttons etc. if it is
not available in the store then he has to place an order with the purchase
officer. As a result, a lot of time of the workers is wasted. So,
in order to integrate the various production activities, henceforth, Kartik
ensures that the store keeper is informed well three days in advance about the
requisite materials. Consequently, the store keeper is able to keep the
materials ready for the workers every morning in accordance with their
requirements.
In context of
the above case:
1.
Identify and explain
the quality of management that Kartik has introduced in the working of the
production department as a corrective measure to control the output of the
workers.
2.
State briefly and two
points highlighting the importance of quality of management identified in part
(a).
Q. 22. Sridhar’s
father is working as a section in-charge in a government office. Identify
the level of management at which he is working? State any five functions
that he has to perform at this level.
Q. 23. Geetika
is working in a private sector bank. One of her key function relates to
the formulation of the overall organizational goals and strategies of the
bank. Identify the level of management at which she is working?
State any three other functions that she has to perform at this level.
Q. 24. Arundhati
has been promoted to the post of Marketing Division Head of a soft drink
company. Identify the level of management at which she will be working
henceforth. State any four functions that she will have to perform at
this level.
Q. 25. Bhuvan
argues that management is required in all kinds of organizations where as
Piyush feels that management is not required in non-business organizations such
as school, club, hospitals, etc. who is correct?
Q. 26. Mohan has
retired from the post of a foreman in a factory. At what level of
management is he working?
Q. 27. ‘Sonu
Nigam’ the famous playback singer always spends time for practice and adds his
creativity in his singing.
Like Sonu Nigam,
Mr. Rajiv, manager of Headlines Ltd. uses his creativity and practice
management principles under different situations to manage the business.
The employees are happy and satisfied as he every day reward employees for
their punctuality and efficiency.
1.
Identify the nature
of management highlighted above.
2.
Name other two
aspects of nature of management.
3.
Identify the values
followed by Mr. Rajiv.
Q. 28. Bhuvan
Ltd., a garment manufacturing Company set the target production of 100 garments
per month at the estimated cost of Rs. 200 per garment. Mohan, a worker
worked double shift and manufactured around 150 garments but at the estimated
cost of Rs. 230 per garment. On the other hand, Ravi another worker focus
on cost and handled resources very carefully so the manufactured 90 garments
but at the estimated cost of Rs. 190 per garment. Third worker maintained
the balance and achieved target of 100 garment at the estimated cost of Rs. 200
per garment.
1.
Identify the quality
possessed by Ravi, Mohan and what they are lacking.
2.
What quality is
possessed by third worker?
3.
Which worker is
preferred by management?
Q. 29.
Management of Alpha Ltd. has installed a special recycling plant to recycle the
waste instead of dumping the waste in ground. It is also providing
employment opportunities to local residents. Company started a school
nearby for the children of their employees.
1.
Identify the
objectives company is fulfilling.
2.
(ii) Quote the lines
from above para which indicate those objective.
Q. 30. Directors
of Bhuvan Ltd. assigned the task of implementing the plans and policies framed
by the board to all the departmental heads. Departmental head appointed
supervisors, superintendent, executives, etc. so that work can be assigned to
workers as per the plan supervisors kept a check on workers as per the plan.
1.
Identify the feature
of management highlighted in above para.
2.
Explain that feature.
Q. 31. Alpha
Ltd. is a Company that manufacturers mobile phones and accessories. Its
profits are declining nowadays. The sales department blames production
department for low quality, the production department blames purchase
department for not supplying good quality parts.
1.
What quality of
management is lacking in the above case?
2.
Explain the nature of
the concept.
Q. 32. A group
of people believes that management is a systematic body of knowledge that
explain certain general truth and is based on logical observation.
·
Identify and explain
the nature of management discussed in above case.
Q. 33. Unique
enterprises is able to achieve the target production of 5,000 units within the
prescribed time; however to achieve this target they hired extra workers on
adhoc and spent around is 40,000 extra to pay the adhoc workers sot that target
production can be achieved on time.
1.
Do you think unique
enterprise is effective or efficient?
2.
Was their decision to
hire adhoc workers to achieve the target was correct?
3.
Explain the concept
of management highlighted above.
Q. 34. In an
organization sales department wants to increase the sale by 20% so sales
department planned to offer extra discounts to customers. Finance
department raised objection on it as they sat it will result in loss of revenue
and company may face liquidity problem.
1.
Name the importance
of coordination referred here.
2.
State other two
importance of coordination.
Q. 35. Mr. Rajiv
and Arun are responsible for welfare of the whole organization. Their job
is very complex they have to develop long term objectives, policies and review
the work of different heads at different level. Mr. John and Mr. Singh are responsible
for the working of department they are heading, they formulate short term
departmental objectives in accordance with organizational objectives.
Mr. Philip, Mrs.
Archana, Mrs. Kamlesh and Mrs. Kavita are in direct contact with the workforce
consisting of various employees and workers. They are responsible for
quality of work and providing good working conditions to workers.
1.
State the three level
of management.
2.
Name the persons who
are involved in different level from the above para.
Q. 36. The
manager of Alpha Ltd. is very efficient and effective and makes sure all the
employees and workers in his team perform the task on time with minimum
cost. His main focus is on cost cutting so he never listens to the demand
of workers for increasing wages. He even gives no opportunity to worker
for promotion. As a result workers started becoming frustrated and
disheartened all the time.
1.
Which objective of
management could not be achieved by the manager.
2.
State other two
objectives of management.
3.
State any one value
ignored by the manager.
Q. 37. The
management of Amaira Ltd. strongly believes that the members of the
organization should work toward fulfilled the common organizational
goals. This requires team work and integration of efforts of all
individuals departments and specialists. This is because all the
individuals and departments depend on each other for information and resources
to perform their respective activities. Manager needs to reconcile
differences in approach, timing, efforts and interest. At the same time
it should enable all its members to grow and develop. Thus, there is a
need to harmonize individual goals and organizational goals.
1.
Stat the concept of
management discussed above.
2.
State any three
features of the concept identified in above para.
3.
State value referred
in above para.
Q. 38. Mega Ltd.
manufactured water-heaters. In the first year of its operations, the
revenue earned by the company was just sufficient to meet its cost. To
increase the revenue, the company analysed the reasons behind the less
revenues. After analysis, the company decided:
·
To reduce the labour
cost by shifting the manufacturing unit to a backward area where labour was
available at a very low rate.
·
To start
manufacturing solar water-heaters and reduce the production of electric
water-heaters slowly.
This will not
only help in covering the risks but also help in meting other objectives.
1.
Identify and explain
the objectives of management discussed above.
2.
State any two values
which the company wanted to communicate to society.
Q. 39. Ritu is
the manager of the northern division of a large corporate house. At what
level does she work in the organization? What are he basic functions?
Q. 40. Mr. Nitin
Singhania’s father has a good business of iron and steel. He wants to go
to the USA for his MBA but his father thinks that he should join the
business. On the basis of emerging trends, do you think that Mr.
Singhania should send his son to the USA? Give any three reasons in
support of your answer.
41. Jayant is
working as Head Relationship Manager in the wealth management division of a
private sector bank. He has created an internal environment which is
conducive to an effective and efficient performance of his team of ten
relationship management executives. A typical day at work in Jayant’s
life consists of a series of interrelated and continuous functions. He
decides the targets for his department which are in line with the objectives of
the organizaitonas a whole. The future course of action for his team
members is laid out well in advance. The various resources required by
the relationship managers like an Paid with GPS system, account opening forms,
brochures, details of account holders etc. are made readily available to
them. The executives are given sufficient authority to carry out the work
assigned to them. Jayant works in close coordination with the human
Resource Manager in order to ensure that he is able to create and maintain a
satisfactory and satisfied work force in his department. Through constant
guidance and motivation, Jayant inspires them to realize their full
potential. He offers them various types of incentives from time to time
keeping in view their diverse individual needs. Moreover, he keeps a
close watch on their individual performances in order to ensure that they are
in accordance with the standards set and takes corrective actions whenever
needed.
In context of
the above case:
1.
Identify the concept
being referred to in the following line, “He created an internal environment
which is conducive to an effective and efficient performance of his team of ten
relationship management executives.”
2.
Identify and describe
the various functions of the concept as identified in part (a) of the question
by quoting liens from the paragraph.
Q. 42. Ajay and
Sanjay are childhood friends. Sanjay had lost his right hand in an
accident in childhood. They meet after a long time in a restaurant.
On being asked, Sanjay tells Ajay that he feels very discounted in managing his
family business after the death of his father as it doesn’t match with his
areas of interest. Ajay knows that Sanjay possess extraordinary skills in
management although he hasn’t acquired any professional degree in
management. Therefore, he asks Sanjay to wind up his business in India
and join him in his hotel business in Dubai as an Assistant Manager in Sales
and Marketing Division.
In context of
the above case:
1.
Can Sanjay be
deployed at the post of Assistant Manager in Sales and Marketing Division
though he hasn’t acquired any professional degree in management? Explain
by giving suitable justifications in support of your answer.
2.
List any two values
that are reflected in this act of Ajay.
ANSWERS
Ans 1 . Dheeraj is working at middle level
management.
Functions: The main task of Dheeraj is to carry
out the plans formulated by the top managers. For this he need to:
1.
Interest the policies
framed by top management,
2.
Ensure that his
department has the necessary personnel, assign necessary duties and responsibilities
to them.
3.
Motivate them for
higher productivity to achieve desired objectives, and
4.
Cooperate with other
departments for smooth functioning of the organization.
Ans
2 . Yes, the
Prodcution Manager is effective because he has completed the task and achieved
the goal of producing 10000 shirts. He is efficient also as he has
achieved the target at a lower cost.
Ans 3 .
1.
Coordination: because production, marketing and finance departmental
efforts are not coordinated for achieving organizational objectives
harmoniously. As a result, the company’s profits and market share are
declining.
2.
Importance of
Coordination
·
Growth in size:
·
Functional
differentiation:
·
Specialization:
Ans 4 . Aman would have satisfied both Ahmad
and Ally by giving the following explanation:
Management is a
profession. However, it is not a full-fledged profession like legal, accounting
or medical professions because it does not meet the exact criteria of a
profession.
The application
of the features of a profession to management is examined below:
1.
Ell-defined body of
knowledge:
2.
Restricted Entry:
3.
Professional
Association:
4.
Ethical code of
conduct:
5.
Service motive:
Ans 5 . Growth, since number of employees is
increasing, it leads to increase in production and hence growth of the company.
Ans 6 . The company wants to modify its
existing product, CD players in the market because of today’s dynamic business
environment. For this, each level of management must divide its task.
Functions of top
management:
1.
They must plan the
technique of modification/modernization of the product. They may plan to
manufacture DVD players or Blue raw players, etc. to modernize the product.
2.
They must organize
and assemble necessary resources and coordinate the efforts of all the
departments towards modernization.
Functions of
middle management:
1.
They must implement
the plans laid down by top management in their respective departments or
divisions.
2.
They must interpret
the plan and policies to their subordinates.
Functions of
operational/supervisory management:
1.
They must assign the
tasks to workforce and supervise that the task is carried on in the right
direction.
2.
They must maintain
the quality of work and r educe the wastage by improving the motivation and
loyalty of workers.
Ans 7.
1.
Coordination
It is the force
that binds all the functions of management.It is the common thread that runs
through all activities such as purchase, production, sales, finance, etc. to
ensure continuity in the working of the organization.
Coordination is
not a separate function of management.It is the essence of management.It is
implicit and inherent in all functions of management.
·
Top management plans
for the entire organization.
·
According to these
plans, the organizational structure is developed and staffed.
·
In order to ensure
that these plans are executed according to plans, directing is requires.
·
Any deviation between
the actual and the standard performance is corrected at the stage of
controlling.
2. Coordination is a
continuous process. It begins at the planning stage and continues till
controlling.
Ans 8 . Yes, the management of H. Tech Ltd.
is fulfilling all the objectives – organizational objectives, social objectives
and personal objectives.
1.
Organizational
objectives
2.
Social objectives
3.
Personal objectives
Ans 9 .
1.
Mr. Gauranga is
working at the top level management.
He is
responsible for the welfare and survival of the organization.He formulates
overall organizational goals and strategies for their achievement.
1.
Mr. Nityanand is
working at the lower level management.
He ensures that
quality of output is maintained, wastage of materials is minimized and safety
standards are maintained.
Mr. Sanatan is
working at the middle level management.
He assigns
necessary duties and responsibilities to the personnel and motivates them to
achieve desired Objectives.
Ans 10 .
1.
Coordination
2.
Features of
coordination:
·
Coordination integrates
group efforts by unifying diverse interest.
·
Coordination ensures
unity of action by acting as a binding force between departments.
·
Coordination is a continuous
process as it begins at planning stage and continues till controlling.
3.
Management is a group
activity.
An organization
is a group of different individuals who work together with team spirit and
coordination to achieve the goals of the organization.
Ans 11 .
1.
Planning: ‘Sanjana
decides quantities, variety, colour and texture of all the above items…’
2.
Organizing:’…allocates
resources for their purchase form different suppliers.’
3.
Staffing: ‘She
appoints a team of designers and crafts people in the company…’
4.
Directing: ‘Praising
their effort, Sanjana suggested that they should keep the silk bed covers for
special occasions like Diwali and christman…’
5.
Controlling: ‘…offer
the cotton bed covers on a regular basis to keep costs under control.’
‘…they were more
expensive than they had planned to sell.’
Ans 12 .
1.
The company is
fulfilling the organizational and social objectives of management.
Organizational
objectives include
survival, profit and growth.
·
In order to survive,
XYZ Power Ltd. earns enough revenues.
·
Company’s profits are
sufficient to the cover the costs and the risks.
·
Since demand for
lanterns was increasing day by day and so the company decided to increase
production to generate higher sales, it implies that the company exploits fully
its growth potential.
Social
objectives involve the
creation of benefits for the society.
The company
decided to employ people from the nearby villages as very few job opportunities
were available in that area.It also decided to open schools and crèches for the
children of its employees.’
1.
Values:
·
Providing employment opportunities
in rural areas
·
Concern for the
environment
·
Socially responsible
behaviour
·
Community development
by opening schools and crèches for children (any two)
Ans 13 .
1.
The marketing
manager, Nishtha helps in:
1.
Achieving the group
goals by giving a common direction to the
individual effort of her subordinates in achieving the target sale of 2000
laptops in a month.
2.
Increasing efficiency of employees by rewarding them.
·
She performs all the
functions of management.
·
She plans the target
sale of 2000 laptops per months’ – Planning
·
She allocates
necessary resources to carry out the plan’ – Organizing
·
She works with them,
guiding and motivating them to achieve the target sales’ – Directing
·
At the end of the
month, after comparison of actual sales with the target sales she found than
actual sales exceeded the target sales’ - Controlling
1.
Values:
·
Sense of achievement
·
Loyalty
·
Belongingness (any
two)
Ans 14 . Yes, Sooraj is effective in his work as he
has been able to meet his monthly sales target of selling 1200 units of the
food packets.
Ans 15 . Yes, Sujata is efficient in her work
as she has been able to get 1000 units of denim jackets made @ Rs. 2000 per
jacket.
Ans 16 . The various features of management
highlighted in the above paragraph are stated below:
1.
Management is all
pervasive:
2.
Management is a
goal-oriented process:
3.
Management is a
continuous process:
4.
Management is a group
activity:
5.
Management is an
intangible force:
Ans 17 . The various objectives of management
being fulfilled by Real Alliance Ltd are stated below:
1.
Organizational
objectives:
·
Survival:
·
Growth:
·
Profit:
2.
Personal objectives:
3.
Social objectives:
4.
The two value that
Real Alliance Ltd. wants to communicate to the society are:
5.
Social welfare
6.
Respect for their
employees
Ans 18 . The various reasons mentioned in the
above paragraph that have made management so important are stated below:
1.
Management increases
efficiency as it leads to reduction in costs due to optimum utilization of
resources.
“As a result of
her excellent managerial competence the company is able to reduce costs and
increase productivity.”
1.
Management creates a
dynamic organization so that it is able to incorporate the corresponding
changes in its working with any change in its business environment.
“The company
belongs to infrastructure sector, wherein regular amendments are made in the
government regulations and policies.She holds regular meetings to ensure that
people in her department are not only aware of the related changes but are also
able to adapt to these changes effectively.This helps the company to maintain
its competitive edge.”
1.
Management helps in
achieving personal objectives of the employees in the organization.
“She motivates
and leads her team in such a manner that individual members are able to achieve
personal goals while contributing to the overall organizational objective.”
1.
Management helps in
the development of society by contributing effectively towards it is multiple
ways.
“In the process
of fulfilling her duties for the growth of the organization, she helps in
providing competitive services, adopting new technology, creating more
employment opportunities etc. for the greater good of the people at large.
Ans 19 . In the above case, management is
being considered as an art.
Art is the
skillful and personal application of existing knowledge to achieve desired
results. The evaluation of management as an art is given below:
1.
Existence of
theoretical knowledge:
2.
Personalized
applications:
3.
Based on practice and
creativity:
Ans 20 .
1.
Dharam considers
management as a discipline because there exist a number of theories and
principles on management which have been formulated by various management
experts. It is taught in various schools and colleges, all over the
world, as a separate subject of study.
2.
Management is not
considered to be a full-fledged profession because of the following reasons:
·
Restricted entry:
·
Professional
association:
Ans 21 .
1.
Coordination is the
quality of management that Kartik has introduced in the working of the
production department as a corrective measure to control the output of the
workers.
Coordination is
the process which helps to integrate the efforts of different individuals with
diverse needs to secure a unity of action in the pursuit of common goals.
1.
The two points
highlighting the importance of coordination are stated below:
·
Growth in the size:
·
Functional
differentiation:
Ans 22. Sridhar’s father is working as a
section in-charge in a government office. He is working at the lower
level of management.
He has to
perform the following functions at this level of management:
1.
He has to directly
oversee the efforts of the workforce.
2.
He has to serve as a
link between the workers and middle level managers.
3.
He has to ensure
sufficient availability of resources and good quality of output.
4.
He has to provide
guidance and training to workers.
5.
He has to ensure that
good working conditions are provided to the workers.
Ans 23 . Geetika is working at the top level
of management in the private sector bank. The three other functions that
she has to perform at this level are outlined below:
1.
She is responsible
for the success and failure of the organization.
2.
She is responsible
for all the business activities and its impact on society.
3.
She has to coordinate
the activities of different departments in pursuit of common goals.
Ans 24. Henceforth, Arundhati will be working
at middle level of management.
The four
functions that she will have to perform at this level are stated below:
1.
She had to ensure
that her department has the necessary staff.
2.
She has to assign
duties and responsibilities to the people in her department.
3.
She has to motivate
the people in her department to achieve the desired objectives.
4.
She has to co-operate
with the other departments for ensuring smooth functioning of the organization.
Ans 25. Bhuvan, because management is pervasive.
Ans 26. Supervisory or operational level.
Ans 27.
1.
Nature of management
highlighted above is “Management as an Art”
2.
The other two aspects
of nature of management are:
·
Management as
Science.
·
Management as
Profession.
3.
Values:
4.
Motivating employees
for discipline and punctuality.
5.
Good and responsible
behavior by rewarding employees.
Ans 28.
1.
Mohan is effective
but he lacks efficiency.
Ravi is efficient but he lacks
effectiveness.
1.
Third worker is
effective as well as efficient.
2.
Management prefer
third worker as management always insist on achievement of goal effectively as
well as efficiently.
Ans 29.
1.
Social and personal
objectives
“Installed a
recycle plant”:Social objective.
1.
“Started a school for
children of their employees”. Personal objectives.
Ans. 30. The feature highlighted in above
para is “management is a group activity.”
Ans. 31 (a) Coordination.
Ans 32. Management as a Science.
Ans 33.
1.
Unique enterprise is
effective but not efficient.
2.
No, the decision to
hire adhoc workers and spending extra is not correct, this will reduce the
efficiency of enterprise.
3.
The concept referred
in this case is “Balance between effectiveness and efficiency.”
Ans 34.
1.
“Functional
differentiation”
2.
Other two importance:
1.
Size (b)
Specialization.
Ans 35.
1.
Top level, middle
level, supervisory level.
2.
Top level – Mr. Rajiv
and Arun
Middle level –
Mr. John and Singh
Supervisory
level – Mr. Philip, Mrs. Archana, Kamlesh and Kavita.
Ans 36.
1.
Personal/Human or
individual objective.
2.
(i) Economic 9iik)
Social
3.
Value of humanity,
Care.
Ans 37.
1.
Coordination.
2.
Give features of
coordination.
3.
Value of Harmony
between employees and management.
Ans 38.
1.
The objectives of
management discussed above are:
·
Organizational
objectives:
·
Social Objectives:
2.
The two values that
the company wanted to communicate to the society are:
3.
Rural development
4.
Environment
sustainability
Ans 39. Ritu / grandfather / Deepak’s father /
Deeraj / Rajat, all of them are working at the middle level of management.
Ans 40. Yes, according to me, Mr. Singhania
should send his son to USA for his MBA because management is being recognized
as a profession to a great extent because of the following reasons:
1.
Well defined body of
knowledge:
2.
Ethical code of
conduct:
3.
Service motive:
Ans 41.
1.
The concept of
management is being referred to in the following line, “He has created an
internal environment which is conducive to an effective and efficient
performance of his team of ten relationship management executives.”
2.
The various functions
of the management concept mentioned in the above paragraph are listed below:
·
Planning:
·
Organizing:
·
Staffing:
·
Directing:
·
Controlling:
Ans 42.
1.
Yes, Sanjay can be
deployed at the post of Assistant Manager in Sales and Marketing Division
although he hasn’t acquired any professional degree in management as management
is not considered to be a full-fledged profession because of the following
reasons:
·
Restricted entry:
·
Professional
association:
2.
The two values that
are reflected in this act of Ajay are:
3.
Compassion
4.
Responsibility
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